At DYVOL, we want you to love your clothes! That’s why we offer a 7-day customer satisfaction guarantee. If you’re not happy with your purchase for any reason, you have several options:

Return & Exchange Options:

Standard Exchange (SE)

Exchange your item for a different size, color, or style. This is a great option if you like the item but it doesn’t fit quite right.

Here’s what to expect:

• Contact our customer service team through Phone, Email, or Facebook/Instagram within 7 days of receiving your order.
• Our partnered courier will pick up the original item at your convenience.
• Once we receive and inspect the item (unworn, unwashed, with original tags attached), we’ll send you your new selection.
• Turnaround time: Allow 4-6 business days for processing and delivery of your exchange.

Return with Exchange (RWE)

This is the fastest way to get a new item! If you know you need a different size or style upon delivery, simply request an immediate exchange with the delivery person.

• Inspect your order upon arrival.
• If you need a different size or style, inform and return the product to the delivery person immediately.
• We’ll send you the new requested item within 2-4 business days.

Standard Return (SR) & Refund

If you simply don’t want the item, you can return it for a full refund in store credit (minus any original delivery charges).

Here’s what to keep in mind:

• Contact our customer service team within 7 days of receiving your order.
• For a Cash On Delivery order, please return the item immediately after receiving it to the same person.
• For a prepaid order, please contact our customer care. We will issue you a refund in virtual store credit, which you can redeem anytime on any of our products.
• Please note: You will be charged for the return shipping cost for Standard Returns.

Things to Remember:

✅ All returns and exchanges must be made within 7 days of receiving your order.
✅ Items must be unworn, unwashed, and have original tags attached.
✅ Standard Exchange and Return with Exchange require contacting customer service to initiate the process.
✅ Standard Return requires contacting customer service and returning the item to the delivery person the same day.
✅ We recommend checking your order upon arrival and using Return with Exchange (RWE) for the fastest exchange!

Return and Exchange Timelines

Options	Turnaround Time
Standard Return (SR)	2-3 days
Return with Exchange (RWE)	2-4 days
Standard Exchange (SE)	4-6 days

Need help?

If you have any questions about our return and exchange policy, please don’t hesitate to contact our friendly customer service team by phone at +8801635-113132 or on our Facebook/Instagram page.

Let me know if you need any further changes! 😊